Deposit Processing Issues

Timeline

1. 17 Sep · 17:50 UTC 🟡 Resolved atom

   Sep 17, 17:50 UTC
   Resolved - This incident has been resolved.
   
   Sep 17, 11:56 UTC
   Identified - The issue affecting deposit processing has been mitigated, and new deposits are processing normally. Our team is working to credit deposits that were affected during the incident. We will provide another update once this remediation is complete.
   
   Sep 17, 11:09 UTC
   Investigating - We are investigating an issue affecting deposits, where some successfully received deposits are not being credited to client account balances. Our team is actively working to resolve the issue and restore normal deposit processing. We will provide an update as soon as more information is available.

2. 17 Sep · 11:56 UTC 🟡 Identified atom

   Sep 17, 11:56 UTC
   Identified - The issue affecting deposit processing has been mitigated, and new deposits are processing normally. Our team is working to credit deposits that were affected during the incident. We will provide another update once this remediation is complete.
   
   Sep 17, 11:09 UTC
   Investigating - We are investigating an issue affecting deposits, where some successfully received deposits are not being credited to client account balances. Our team is actively working to resolve the issue and restore normal deposit processing. We will provide an update as soon as more information is available.

3. 17 Sep · 11:10 UTC 🟡 Investigating atom

   Sep 17, 11:09 UTC
   Investigating - We are investigating an issue affecting deposits, where some successfully received deposits are not being credited to client account balances. Our team is actively working to resolve the issue and restore normal deposit processing. We will provide an update as soon as more information is available.