🟢 Operational
Delayed support responses
Resolved
- Started
- 2026-09-18 21:36 UTC
3 days ago - Last update
- 2026-09-19 01:10 UTC
2 days ago - Duration
- 3h 33m
Timeline
-
19 Sep · 01:10 UTC
🟢 Resolved
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Status: Resolved
All impacted services have now fully recovered. -
18 Sep · 21:59 UTC
⚪ Monitoring
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Status: Monitoring
We have applied the mitigation and are monitoring the recovery.
Some support responses by email and chat may still be delayed while we work through affected cases. -
18 Sep · 21:36 UTC
⚪ Identified
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Status: Identified
Some users are experiencing delayed responses from OpenAI Support by email and chat.
We’re investigating and will share updates as we learn more.
Source
Official OpenAI status — view original incident ↗
IT Status normalizes vendor wording into a common vocabulary and rewrites machine-shaped titles for readability. The vendor's page remains authoritative.