Global IT infrastructure status

GOOGLE WORKSPACE

🟢 Operational

RESOLVED: **Title:** Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox. **Description:** Our engineering team has identified the root cause and is actively working on mitigating the issue. We will provide more information by Tuesday, 2026-09-22 18:00 PDT. **Symptoms:** - Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out. - Upon re-login, the process completes but the app fails to recognize the accou

Resolved

Started
2026-09-22 21:38 UTC
44 days ago
Last update
2026-09-25 00:04 UTC
42 days ago
Duration
2d 2h

Timeline

  1. 25 Sep · 00:04 UTC 🟡 Resolved atom

    Incident began at 2026-09-18 05:00 and ended at 2026-09-24 18:00 (times are in Coordinated Universal Time (UTC)).

    summary

    Gmail Android App users on the previous Gmail Android release may have experienced issues accessing their inbox.

    Description

    The issue with Gmail Android App has been resolved for all affected users as of Thursday, 2026-09-24 11:00 PDT.

    We thank you for your patience while we worked on resolving the issue.

    Symptoms

    Users on the Gmail Android app may observe sudden, unexpected account logout.

    Upon re-login, the process completes but the app may fail to recognize the account.

    Users may receive an error message stating the account is already added.

    Workaround

    A fix has been rolled out with the latest version of the Gmail Android app. Users can update to the latest version within the Play Store to resolve this issue.

    Affected products: Gmail

  2. 25 Sep · 00:04 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 and ended at 2026-09-24 18:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.

    We will provide our next update by Thursday, 2026-09-24 18:30 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  3. 24 Sep · 22:30 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.

    We will provide our next update by Thursday, 2026-09-24 18:30 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  4. 24 Sep · 22:29 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 and ended at 2026-09-24 18:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.

    We will provide our next update by Thursday, 2026-09-24 16:00 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  5. 24 Sep · 22:29 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.

    We will provide our next update by Thursday, 2026-09-24 16:00 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  6. 24 Sep · 16:03 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    **Title:**

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    **Description:**

    Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.

    We will provide our next update by Thursday, 2026-09-24 16:00 PDT.

    **Symptoms:**

    - Users on the Gmail Android app may observe sudden, unexpected account logout.
    - Upon re-login, the process completes but the app may fail to recognize the account.
    - Users may receive an error message stating the account is already added.

    **Workaround:**

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.
    Affected products: Gmail

  7. 24 Sep · 16:03 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.

    We will provide our next update by Thursday, 2026-09-24 16:00 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  8. 24 Sep · 16:02 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 and ended at 2026-09-24 18:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.
    We will provide our next update by Thursday, 2026-09-24 10:00 PDT

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  9. 24 Sep · 16:02 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.
    We will provide our next update by Thursday, 2026-09-24 10:00 PDT

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  10. 24 Sep · 16:02 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.
    We will provide our next update by Thursday, 2026-09-24 16:00 PDT

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  11. 24 Sep · 00:10 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.
    We will provide our next update by Thursday, 2026-09-24 10:00 PDT

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  12. 24 Sep · 00:10 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 and ended at 2026-09-24 18:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is actively working on mitigating the issue.

    We will provide more information by Wednesday, 2026-09-23 17:00 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  13. 24 Sep · 00:10 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is actively working on mitigating the issue.

    We will provide more information by Wednesday, 2026-09-23 17:00 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  14. 23 Sep · 16:35 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is actively working on mitigating the issue.

    We will provide more information by Wednesday, 2026-09-23 17:00 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  15. 23 Sep · 16:35 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is actively working on mitigating the issue.

    We will provide more information by Wednesday, 2026-09-23 10:00 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  16. 23 Sep · 03:05 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is actively working on mitigating the issue.

    We will provide more information by Wednesday, 2026-09-23 10:00 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logout.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  17. 23 Sep · 02:56 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is actively working on mitigating the issue.

    We will provide more information by Wednesday, 2026-09-23 10:00 PDT.

    Symptoms:

    Users on the Gmail Android app may observe sudden, unexpected account logouts.
    Upon re-login, the process completes but the app may fail to recognize the account.
    Users may receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  18. 23 Sep · 02:56 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is actively working on mitigating the issue.

    We will provide more information by Tuesday, 2026-09-22 20:30 PDT.

    Symptoms:

    Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
    Upon re-login, the process completes but the app fails to recognize the account.
    Users receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  19. 23 Sep · 00:49 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is actively working on mitigating the issue.

    We will provide more information by Tuesday, 2026-09-22 20:30 PDT.

    Symptoms:

    Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
    Upon re-login, the process completes but the app fails to recognize the account.
    Users receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  20. 23 Sep · 00:49 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is actively working on mitigating the issue.

    We will provide more information by Tuesday, 2026-09-22 18:00 PDT.

    Symptoms:

    Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
    Upon re-login, the process completes but the app fails to recognize the account.
    Users receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

  21. 22 Sep · 21:38 UTC 🟡 Identified atom

    Incident began at 2026-09-18 05:00 (times are in Coordinated Universal Time (UTC)).

    Title:

    Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.

    Description:

    Our engineering team has identified the root cause and is actively working on mitigating the issue.

    We will provide more information by Tuesday, 2026-09-22 18:00 PDT.

    Symptoms:

    Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
    Upon re-login, the process completes but the app fails to recognize the account.
    Users receive an error message stating the account is already added.

    Workaround:

    The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.

    Alternatively, users can access https://mail.google.com on their mobile browsers.

    Affected products: Gmail

Source

Official Google Workspace status — view original incident ↗

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