⚪ Unknown
500 errors while accessing projects
Investigating
- Started
- 2026-09-24 13:43 UTC
43 days ago - Last update
- 2026-09-24 20:50 UTC
42 days ago - Running for
- 43d 6h
Timeline
-
24 Sep · 20:50 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
You can follow developments here:
https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 14:10 UTC
Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated.
September 24, 2026 14:44 UTC
Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.
September 24, 2026 15:17 UTC
Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.
September 24, 2026 16:13 UTC
Investigating - No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 17:21 UTC
Investigating - We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 18:32 UTC
Identified - The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 20:03 UTC
Identified - The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 20:50 UTC
Resolved - We're no longer seeing elevated errors, so we are resolving this incident. If you continue to experience any errors on GitLab.com, please open a ticket. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 -
24 Sep · 20:03 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
You can follow developments here:
https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 14:10 UTC
Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated.
September 24, 2026 14:44 UTC
Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.
September 24, 2026 15:17 UTC
Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.
September 24, 2026 16:13 UTC
Investigating - No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 17:21 UTC
Investigating - We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 18:32 UTC
Identified - The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 20:03 UTC
Identified - The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 -
24 Sep · 18:32 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
You can follow developments here:
https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 14:10 UTC
Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated.
September 24, 2026 14:44 UTC
Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.
September 24, 2026 15:17 UTC
Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.
September 24, 2026 16:13 UTC
Investigating - No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 17:21 UTC
Investigating - We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 18:32 UTC
Identified - The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 -
24 Sep · 17:21 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
You can follow developments here:
https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 14:10 UTC
Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated.
September 24, 2026 14:44 UTC
Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.
September 24, 2026 15:17 UTC
Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.
September 24, 2026 16:13 UTC
Investigating - No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 17:21 UTC
Investigating - We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 -
24 Sep · 16:13 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
You can follow developments here:
https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 14:10 UTC
Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated.
September 24, 2026 14:44 UTC
Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.
September 24, 2026 15:17 UTC
Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.
September 24, 2026 16:13 UTC
Investigating - No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 -
24 Sep · 15:17 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
You can follow developments here:
https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 14:10 UTC
Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated.
September 24, 2026 14:44 UTC
Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.
September 24, 2026 15:17 UTC
Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects. -
24 Sep · 14:44 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
You can follow developments here:
https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 14:10 UTC
Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated.
September 24, 2026 14:44 UTC
Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution. -
24 Sep · 14:10 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
You can follow developments here:
https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 14:10 UTC
Investigating - We have implemented a temporary mitigation and are continuing to investigate the issue. -
24 Sep · 14:10 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
You can follow developments here:
https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015
September 24, 2026 14:10 UTC
Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated. -
24 Sep · 13:48 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. -
24 Sep · 13:48 UTC
⚪ Investigating
rss
September 24, 2026 13:48 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
You can follow developments here:
https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 -
24 Sep · 13:43 UTC
⚪ Investigating
rss
September 24, 2026 13:43 UTC
Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.
Source
Official GitLab status — view original incident ↗
IT Status normalizes vendor wording into a common vocabulary and rewrites machine-shaped titles for readability. The vendor's page remains authoritative.