RESOLVED: **Summary:** Mitigating elevated error rate with Google Workspace Studio web. **Description:** Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2026-09-25 10:30 PDT. **Symptoms:** Customers may experience an endless loading screen when attempting to access Google Workspace Studio on the web. **Workaround:** None at this time.

Timeline

1. 25 Sep · 16:53 UTC 🟡 Resolved atom

   Incident began at 2026-09-25 15:47 and ended at 2026-09-25 16:40 (times are in Coordinated Universal Time (UTC)).
   
   **Summary:**
   
   Mitigated elevated error rate with Google Workspace Studio web.
   
   **Description:**
   
   The issue with Google Workspace Studio has been resolved for all affected users as of Friday, 2026-09-25 09:40 PDT.
   
   From preliminary analysis, the root cause of the issue is a recent rollout. Our engineering team has rolled back which mitigated the issue.
   
   We thank you for your patience while we worked on resolving the issue.
   
   **Symptoms:**
   
   Customers may have experienced an endless loading screen when attempting to access Google Workspace Studio on the web.
   
   **Workaround:**
   The issue is now mitigated.
   Affected products: Google Workspace Studio

2. 25 Sep · 16:53 UTC 🟡 Resolved atom

   Incident began at 2026-09-25 15:47 and ended at 2026-09-25 16:40 (times are in Coordinated Universal Time (UTC)).
   
   Summary:
   
   Mitigated elevated error rate with Google Workspace Studio web.
   
   Description:
   
   The issue with Google Workspace Studio has been resolved for all affected users as of Friday, 2026-09-25 09:40 PDT.
   
   From preliminary analysis, the root cause of the issue is a recent rollout. Our engineering team has rolled back which mitigated the issue.
   
   We thank you for your patience while we worked on resolving the issue.
   
   Symptoms:
   
   Customers may have experienced an endless loading screen when attempting to access Google Workspace Studio on the web.
   
   Workaround:
   The issue is now mitigated.
   
   Affected products: Google Workspace Studio

3. 25 Sep · 16:52 UTC 🟡 Investigating atom

   Incident began at 2026-09-25 15:47 and ended at 2026-09-25 16:40 (times are in Coordinated Universal Time (UTC)).
   
   Summary:
   
   Mitigating elevated error rate with Google Workspace Studio web.
   
   Description:
   
   Mitigation work is currently underway by our engineering team.
   
   We do not have an ETA for mitigation at this point.
   
   We will provide more information by Friday, 2026-09-25 10:30 PDT.
   
   Symptoms:
   
   Customers may experience an endless loading screen when attempting to access Google Workspace Studio on the web.
   
   Workaround:
   None at this time.
   
   Affected products: Google Workspace Studio

4. 25 Sep · 16:29 UTC 🟡 Investigating atom

   Incident began at 2026-09-25 16:26 (times are in Coordinated Universal Time (UTC)).
   
   Summary:
   
   Mitigating elevated error rate with Google Workspace Studio web.
   
   Description:
   
   Mitigation work is currently underway by our engineering team.
   
   We do not have an ETA for mitigation at this point.
   
   We will provide more information by Friday, 2026-09-25 10:30 PDT.
   
   Symptoms:
   
   Customers may experience an endless loading screen when attempting to access Google Workspace Studio on the web.
   
   Workaround:
   None at this time.
   
   Affected products: Google Workspace Studio