Error loading GitLab.com and customers.gitlab.com

Timeline

1. 15 Oct · 09:02 UTC 🟡 Investigating rss

   October 15, 2026 04:43 UTC
   Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.
   
   October 15, 2026 05:10 UTC
   Investigating - We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.
   
   October 15, 2026 05:27 UTC
   Investigating - No material updates to report. We are still investigating the root cause.
   
   October 15, 2026 05:50 UTC
   Investigating - No material updates to report. We'll share another update when we have more information.
   
   October 15, 2026 08:35 UTC
   Monitoring - Mitigations have been applied to customers.gitlab.com, and we are monitoring service availability. Intermittent errors may continue to affect Customers Portal pages and GitLab.com groups that rely on the portal for subscription-related operations. We are continuing to investigate the underlying cause and will provide another update when more information is available. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23240
   
   October 15, 2026 09:02 UTC
   Resolved - The issue affecting customers.gitlab.com has been resolved. Customers Portal pages and subscription-related operations have returned to normal. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23240

2. 15 Oct · 08:35 UTC 🟡 Investigating rss

   October 15, 2026 04:43 UTC
   Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.
   
   October 15, 2026 05:10 UTC
   Investigating - We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.
   
   October 15, 2026 05:27 UTC
   Investigating - No material updates to report. We are still investigating the root cause.
   
   October 15, 2026 05:50 UTC
   Investigating - No material updates to report. We'll share another update when we have more information.
   
   October 15, 2026 08:35 UTC
   Monitoring - Mitigations have been applied to customers.gitlab.com, and we are monitoring service availability. Intermittent errors may continue to affect Customers Portal pages and GitLab.com groups that rely on the portal for subscription-related operations. We are continuing to investigate the underlying cause and will provide another update when more information is available. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23240

3. 15 Oct · 05:50 UTC 🟡 Investigating rss

   October 15, 2026 04:43 UTC
   Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.
   
   October 15, 2026 05:10 UTC
   Investigating - We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.
   
   October 15, 2026 05:27 UTC
   Investigating - No material updates to report. We are still investigating the root cause.
   
   October 15, 2026 05:50 UTC
   Investigating - No material updates to report. We'll share another update when we have more information.

4. 15 Oct · 05:50 UTC 🟡 Investigating rss

   October 15, 2026 04:43 UTC
   Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.
   
   October 15, 2026 05:10 UTC
   Investigating - We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.
   
   October 15, 2026 05:27 UTC
   Investigating - No material updates to report. We are still investigating the root cause.
   
   October 15, 2026 05:50 UTC
   Investigating - No material updates to report. We'll share another update when we have more information.

5. 15 Oct · 05:27 UTC 🟡 Investigating rss

   October 15, 2026 04:43 UTC
   Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.
   
   October 15, 2026 05:10 UTC
   Investigating - We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.
   
   October 15, 2026 05:27 UTC
   Investigating - No material updates to report. We are still investigating the root cause.

6. 15 Oct · 05:10 UTC 🟡 Investigating rss

   October 15, 2026 04:43 UTC
   Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.
   
   October 15, 2026 05:10 UTC
   Investigating - We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.

7. 15 Oct · 04:43 UTC 🟡 Investigating rss

   October 15, 2026 04:43 UTC
   Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.