Global IT infrastructure status

OPENAI

🟢 Operational

New Ad Accounts failing to provision admins

Resolved

Started
2026-10-22 19:36 UTC
15 days ago
Last update
2026-10-23 00:07 UTC
14 days ago
Duration
4h 31m

Timeline

  1. 23 Oct · 00:07 UTC 🟢 Resolved atom

    Status: Resolved

    All impacted services have now fully recovered.

    Affected components

    Ads Manager (Operational)
    Ads API (Operational)

  2. 22 Oct · 23:45 UTC 🟡 Monitoring atom

    Status: Monitoring

    We have applied the mitigation and are monitoring the recovery.

    Affected components

    Ads API (Degraded performance)
    Ads Manager (Degraded performance)

  3. 22 Oct · 21:30 UTC 🟡 Identified atom

    Status: Identified

    We have identified the issue and are working to implement the mitigation.

    Affected components

    Ads Manager (Degraded performance)
    Ads API (Degraded performance)

  4. 22 Oct · 19:36 UTC 🟡 Identified atom

    Status: Identified

    We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.

    Affected components

    Ads Manager (Degraded performance)
    Ads API (Degraded performance)

Source

Official OpenAI status — view original incident ↗

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