🟢 Operational
New Ad Accounts failing to provision admins
Resolved
- Started
- 2026-10-22 19:36 UTC
15 days ago - Last update
- 2026-10-23 00:07 UTC
14 days ago - Duration
- 4h 31m
Timeline
-
23 Oct · 00:07 UTC
🟢 Resolved
atom
Status: Resolved
All impacted services have now fully recovered.
Affected components
Ads Manager (Operational)
Ads API (Operational) -
22 Oct · 23:45 UTC
🟡 Monitoring
atom
Status: Monitoring
We have applied the mitigation and are monitoring the recovery.
Affected components
Ads API (Degraded performance)
Ads Manager (Degraded performance) -
22 Oct · 21:30 UTC
🟡 Identified
atom
Status: Identified
We have identified the issue and are working to implement the mitigation.
Affected components
Ads Manager (Degraded performance)
Ads API (Degraded performance) -
22 Oct · 19:36 UTC
🟡 Identified
atom
Status: Identified
We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.
Affected components
Ads Manager (Degraded performance)
Ads API (Degraded performance)
Source
Official OpenAI status — view original incident ↗
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