Delays in customer support responses

Timeline

1. 23 Oct · 05:58 UTC 🟢 Resolved atom

   Status: Resolved
   
   All impacted services have now fully recovered.

2. 23 Oct · 05:47 UTC ⚪ Monitoring atom

   Status: Monitoring
   
   We have applied the mitigation and are monitoring the recovery.

3. 23 Oct · 04:43 UTC 🟡 Identified atom

   Status: Identified
   
   A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

4. 23 Oct · 03:57 UTC ⚪ Investigating atom

   Status: Investigating
   
   As a temporary solution, customers looking to reach out to OpenAI Support can email [email protected] "[email protected]": mailto:[email protected].

5. 23 Oct · 03:41 UTC 🟡 Investigating atom

   Status: Investigating
   
   We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.