Delayed Withdrawals - Interac e-Transfer

Timeline

1. 28 Oct · 02:28 UTC 🟡 Resolved atom

   Oct 27, 19:28 PDT
   Resolved - This incident has been resolved.
   
   Oct 26, 11:04 PDT
   Monitoring - Withdrawals are now processing normally. Our team remains in contact with our payment processing partner and Interac to fully resolve the root cause. Further updates will be provided if necessary.
   
   Oct 25, 17:12 PDT
   Identified - We continue to experience delays affecting Interac e-Transfer withdrawals for Canadian users due to an ongoing Interac issue. We are awaiting a fix and monitoring progress with our payment processing partner.
   
   Oct 25, 00:23 PDT
   Investigating - Some Canadian users may experience delays when withdrawing via Interac e-Transfer. Our team is investigating this issue and will provide an update shortly. Your funds are safe.

2. 26 Oct · 18:04 UTC 🟡 Monitoring atom

   Oct 26, 11:04 PDT
   Monitoring - Withdrawals are now processing normally. Our team remains in contact with our payment processing partner and Interac to fully resolve the root cause. Further updates will be provided if necessary.
   
   Oct 25, 17:12 PDT
   Identified - We continue to experience delays affecting Interac e-Transfer withdrawals for Canadian users due to an ongoing Interac issue. We are awaiting a fix and monitoring progress with our payment processing partner.
   
   Oct 25, 00:23 PDT
   Investigating - Some Canadian users may experience delays when withdrawing via Interac e-Transfer. Our team is investigating this issue and will provide an update shortly. Your funds are safe.

3. 26 Oct · 00:12 UTC 🟡 Identified atom

   Oct 25, 17:12 PDT
   Identified - We continue to experience delays affecting Interac e-Transfer withdrawals for Canadian users due to an ongoing Interac issue. We are awaiting a fix and monitoring progress with our payment processing partner.
   
   Oct 25, 00:23 PDT
   Investigating - Some Canadian users may experience delays when withdrawing via Interac e-Transfer. Our team is investigating this issue and will provide an update shortly. Your funds are safe.

4. 25 Oct · 07:23 UTC 🟡 Investigating atom

   Oct 25, 00:23 PDT
   Investigating - Some Canadian users may experience delays when withdrawing via Interac e-Transfer. Our team is investigating this issue and will provide an update shortly. Your funds are safe.