Enterprise Application Access (EAA) Connector Issues

Timeline

1. 27 Oct · 15:52 UTC 🟡 Resolved atom

   Oct 27, 15:52 UTC
   Resolved - We can confirm that the issue was mitigated at 08:30 UTC on 27 October 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
   
   Oct 27, 14:03 UTC
   Update - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 . We will provide an update within the next 120 minutes.
   
   Oct 27, 11:44 UTC
   Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 . We will provide an update within the next 120 minutes.
   
   Oct 27, 09:58 UTC
   Investigating - We are investigating an issue with Enterprise Application Access that is affecting a subset of Unified EAA Connectors. This issue began on October 27, 2026, at approximately 01:25 UTC. We are working on implementing the fix for the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. 27 Oct · 14:03 UTC 🟡 Identified atom

   Oct 27, 14:03 UTC
   Update - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 . We will provide an update within the next 120 minutes.
   
   Oct 27, 11:44 UTC
   Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 . We will provide an update within the next 120 minutes.
   
   Oct 27, 09:58 UTC
   Investigating - We are investigating an issue with Enterprise Application Access that is affecting a subset of Unified EAA Connectors. This issue began on October 27, 2026, at approximately 01:25 UTC. We are working on implementing the fix for the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

3. 27 Oct · 11:44 UTC 🟡 Identified atom

   Oct 27, 11:44 UTC
   Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 . We will provide an update within the next 120 minutes.
   
   Oct 27, 09:58 UTC
   Investigating - We are investigating an issue with Enterprise Application Access that is affecting a subset of Unified EAA Connectors. This issue began on October 27, 2026, at approximately 01:25 UTC. We are working on implementing the fix for the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

4. 27 Oct · 09:58 UTC 🟡 Investigating atom

   Oct 27, 09:58 UTC
   Investigating - We are investigating an issue with Enterprise Application Access that is affecting a subset of Unified EAA Connectors. This issue began on October 27, 2026, at approximately 01:25 UTC. We are working on implementing the fix for the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.