File upload errors in ChatGPT

Timeline

1. 03 Nov · 05:39 UTC 🟠 Resolved atom

   Status: Resolved
   
   All affected services are operating normally again. We’re sorry for the disruption, and we appreciate your patience.
   
   Affected components
   
   File uploads (Operational)

2. 03 Nov · 02:51 UTC 🟡 Monitoring atom

   Status: Monitoring
   
   We’ve applied a mitigation and are monitoring the affected services to confirm recovery.
   
   Affected components
   
   File uploads (Degraded performance)

3. 03 Nov · 02:06 UTC 🟡 Identified atom

   Status: Identified
   
   We have identified that users are experiencing elevated errors for the impacted services.
   
   We are working on implementing a mitigation.
   
   Affected components
   
   File uploads (Degraded performance)

4. 03 Nov · 00:58 UTC 🟡 Investigating atom

   Status: Investigating
   
   We’re investigating a potential issue for the listed services and checking how it affects users. We’ll share an update when we know more.
   
   Affected components
   
   File uploads (Degraded performance)

5. 03 Nov · 00:46 UTC 🟡 Identified atom

   Status: Identified
   
   Some users are having trouble uploading files to ChatGPT or getting ChatGPT to read uploaded files.
   
   We are working on implementing a mitigation.
   
   Affected components
   
   File uploads (Degraded performance)