Plaid US Withdrawal Delays

Timeline

1. 04 Nov · 18:04 UTC 🟡 Resolved atom

   Nov 4, 18:04 UTC
   Resolved - This incident has been resolved.
   
   Nov 4, 17:58 UTC
   Monitoring - A fix has been implemented and we are monitoring the results.
   
   Nov 4, 17:33 UTC
   Investigating - We're aware of an issue with Plaid, one of our third-party payment providers, that is affecting USD withdrawals via Instant Bank Transfers. Some of these transactions may be delayed.
   
   Affected transactions are queued and will be processed automatically once the service is restored.
   
   We're monitoring the situation closely and will post an update as soon as we have more information.

2. 04 Nov · 17:58 UTC 🟡 Monitoring atom

   Nov 4, 17:58 UTC
   Monitoring - A fix has been implemented and we are monitoring the results.
   
   Nov 4, 17:33 UTC
   Investigating - We're aware of an issue with Plaid, one of our third-party payment providers, that is affecting USD withdrawals via Instant Bank Transfers. Some of these transactions may be delayed.
   
   Affected transactions are queued and will be processed automatically once the service is restored.
   
   We're monitoring the situation closely and will post an update as soon as we have more information.

3. 04 Nov · 17:33 UTC 🟡 Investigating atom

   Nov 4, 17:33 UTC
   Investigating - We're aware of an issue with Plaid, one of our third-party payment providers, that is affecting USD withdrawals via Instant Bank Transfers. Some of these transactions may be delayed.
   
   Affected transactions are queued and will be processed automatically once the service is restored.
   
   We're monitoring the situation closely and will post an update as soon as we have more information.