Global IT infrastructure status

ATLASSIAN

🟢 Operational

MICROSCORE-4348 Micros API outage to upgrade RDSs from db.t4g.large to db.m8g.large

Resolved

Started
2025-04-30 06:43 UTC
509 days ago
Last update
2026-07-10 08:13 UTC
73 days ago
Duration
436d 1h

Timeline

  1. 10 Jul · 08:13 UTC 🟠 Resolved atom

    Apr 30, 06:43 UTC
    Completed - The database upgrades have been completed successfully as planned. No issues have been observed, and everything is operating normally.

    Apr 30, 06:31 UTC
    Update - The infrastructure upgrade for the commercial production environment has been completed. The process took approximately 2 minutes, during which some requests may have returned errors. Service has been fully restored.

    Apr 30, 06:04 UTC
    Update - We've initiated the deployment of the fix to production environments. You may experience brief service interruptions of approximately 2–3 minutes, expected to begin within the next 10–15 minutes. We'll provide a further update once the deployment is complete.

    Apr 30, 05:32 UTC
    Scheduled - We are performing infrastructure upgrades to improve service performance. During this maintenance, you may experience two brief periods of service interruption, each lasting approximately 2–3 minutes. We will provide a further update once the upgrades are complete.

  2. 10 Jul · 08:13 UTC 🟠 Resolved atom

    Apr 30, 06:43 UTC
    Completed - The database upgrades have been completed successfully as planned. No issues have been observed, and everything is operating normally.

    Apr 30, 06:31 UTC
    Update - The infrastructure upgrade for the commercial production environment has been completed. The process took approximately 2 minutes, during which some requests may have returned errors. Service has been fully restored.

    Apr 30, 06:04 UTC
    Update - We've initiated the deployment of the fix to production environments. You may experience brief service interruptions of approximately 2–3 minutes, expected to begin within the next 10–15 minutes. We'll provide a further update once the deployment is complete.

    Apr 30, 05:32 UTC
    Scheduled - We are performing infrastructure upgrades to improve service performance. During this maintenance, you may experience two brief periods of service interruption, each lasting approximately 2–3 minutes. We will provide a further update once the upgrades are complete.

  3. 10 Jul · 08:13 UTC 🟠 Resolved atom

    Apr 30, 06:43 UTC
    Completed - The database upgrades have been completed successfully as planned. No issues have been observed, and everything is operating normally.

    Apr 30, 06:31 UTC
    Update - The infrastructure upgrade for the commercial production environment has been completed. The process took approximately 2 minutes, during which some requests may have returned errors. Service has been fully restored.

    Apr 30, 06:04 UTC
    Update - We've initiated the deployment of the fix to production environments. You may experience brief service interruptions of approximately 2–3 minutes, expected to begin within the next 10–15 minutes. We'll provide a further update once the deployment is complete.

    Apr 30, 05:32 UTC
    Scheduled - We are performing infrastructure upgrades to improve service performance. During this maintenance, you may experience two brief periods of service interruption, each lasting approximately 2–3 minutes. We will provide a further update once the upgrades are complete.

Source

Official Atlassian status — view original incident ↗

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