Atlassian's cross product user search service is currently degraded.

Timeline

1. 28 Dec · 03:12 UTC 🟡 Resolved atom

   Dec 19, 03:28 UTC
   Resolved - It has been resolved. Atlassian's cross product user search is working.
   
   Dec 18, 16:23 UTC
   Update - Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected.
   We are in the process of investigating the root cause of this incident.
   
   Dec 18, 16:06 UTC
   Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
   
   Dec 18, 16:02 UTC
   Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
   
   Dec 18, 16:01 UTC
   Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
   
   Dec 18, 15:04 UTC
   Investigating - We are investigating reports of intermittent errors for Atlassian, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.

2. 28 Dec · 03:12 UTC 🟡 Resolved atom

   Dec 19, 03:28 UTC
   Resolved - It has been resolved. Atlassian's cross product user search is working.
   
   Dec 18, 16:23 UTC
   Update - Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected.
   We are in the process of investigating the root cause of this incident.
   
   Dec 18, 16:06 UTC
   Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
   
   Dec 18, 16:02 UTC
   Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
   
   Dec 18, 16:01 UTC
   Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
   
   Dec 18, 15:04 UTC
   Investigating - We are investigating reports of intermittent errors for Atlassian, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.

3. 28 Dec · 03:12 UTC 🟡 Resolved atom

   Dec 19, 03:28 UTC
   Resolved - It has been resolved. Atlassian's cross product user search is working.
   
   Dec 18, 16:23 UTC
   Update - Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected.
   We are in the process of investigating the root cause of this incident.
   
   Dec 18, 16:06 UTC
   Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
   
   Dec 18, 16:02 UTC
   Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
   
   Dec 18, 16:01 UTC
   Update - Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
   
   Dec 18, 15:04 UTC
   Investigating - We are investigating reports of intermittent errors for Atlassian, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.