Global IT infrastructure status

AKAMAI

🟢 Operational

Media Services Live 4 (MSL4) Issues

Resolved

Started
2026-08-25 16:52 UTC
27 days ago
Last update
2026-08-26 10:18 UTC
26 days ago
Duration
17h 23m

Timeline

  1. 26 Aug · 10:18 UTC 🟡 Resolved atom

    Aug 26, 10:16 UTC
    Resolved - We can confirm that the issue was mitigated at 18:15 UTC on August 25, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

    Aug 25, 18:27 UTC
    Monitoring - We have implemented a fix for this issue as of 18:15 UTC on August 25, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will continue to monitor to ensure that the impact has been fully mitigated.

    Aug 25, 18:13 UTC
    Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will provide an update within the next 30 minutes.

    Aug 25, 17:52 UTC
    Update - We are continuing to investigate this issue and work towards mitigation. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 17:20 UTC
    Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 16:52 UTC
    Investigating - We are investigating an emerging issue with Media Services Live 4 related to live streaming with 502 bad gateway errors. We are a

  2. 26 Aug · 10:16 UTC 🟡 Resolved atom

    Aug 26, 10:16 UTC
    Resolved - We can confirm that the issue was mitigated at 18:15 UTC on August 25, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

    Aug 25, 18:27 UTC
    Monitoring - We have implemented a fix for this issue as of 18:15 UTC on August 25, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will continue to monitor to ensure that the impact has been fully mitigated.

    Aug 25, 18:13 UTC
    Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will provide an update within the next 30 minutes.

    Aug 25, 17:52 UTC
    Update - We are continuing to investigate this issue and work towards mitigation. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 17:20 UTC
    Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 16:52 UTC
    Investigating - We are investigating an emerging issue with Media Services Live 4 related to live streaming with 502 bad gateway errors. We are a

  3. 25 Aug · 18:27 UTC 🟡 Monitoring atom

    Aug 25, 18:27 UTC
    Monitoring - We have implemented a fix for this issue as of 18:15 UTC on August 25, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will continue to monitor to ensure that the impact has been fully mitigated.

    Aug 25, 18:13 UTC
    Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will provide an update within the next 30 minutes.

    Aug 25, 17:52 UTC
    Update - We are continuing to investigate this issue and work towards mitigation. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 17:20 UTC
    Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 16:52 UTC
    Investigating - We are investigating an emerging issue with Media Services Live 4 related to live streaming with 502 bad gateway errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information

  4. 25 Aug · 18:13 UTC 🟡 Identified atom

    Aug 25, 18:13 UTC
    Identified - We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will provide an update within the next 30 minutes.

    Aug 25, 17:52 UTC
    Update - We are continuing to investigate this issue and work towards mitigation. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 17:20 UTC
    Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 16:52 UTC
    Investigating - We are investigating an emerging issue with Media Services Live 4 related to live streaming with 502 bad gateway errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

  5. 25 Aug · 17:52 UTC 🟡 Identified atom

    Aug 25, 17:52 UTC
    Update - We are continuing to investigate this issue and work towards mitigation. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 17:20 UTC
    Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 16:52 UTC
    Investigating - We are investigating an emerging issue with Media Services Live 4 related to live streaming with 502 bad gateway errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

  6. 25 Aug · 17:20 UTC 🟡 Identified atom

    Aug 25, 17:20 UTC
    Update - We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

    Aug 25, 16:52 UTC
    Investigating - We are investigating an emerging issue with Media Services Live 4 related to live streaming with 502 bad gateway errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

  7. 25 Aug · 16:52 UTC 🟡 Investigating atom

    Aug 25, 16:52 UTC
    Investigating - We are investigating an emerging issue with Media Services Live 4 related to live streaming with 502 bad gateway errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Source

Official Akamai status — view original incident ↗

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