File uploads are delayed or failing

Timeline

1. 08 Sep · 19:16 UTC 🟢 Resolved atom

   Status: Resolved
   
   All impacted services have now fully recovered.
   
   Affected components
   
   File uploads (Operational)
   GPTs (Operational)

2. 08 Sep · 17:48 UTC 🟡 Monitoring atom

   Status: Monitoring
   
   We have applied the mitigation and are monitoring the recovery.
   
   Affected components
   
   File uploads (Degraded performance)
   GPTs (Degraded performance)

3. 08 Sep · 16:29 UTC 🟠 Identified atom

   Status: Identified
   
   We have identified the issue causing file-upload processing failures and delays in ChatGPT. Some files may remain unavailable while processing, and some uploads may fail.
   
   Affected components
   
   File uploads (Degraded performance)
   GPTs (Degraded performance)

4. 08 Sep · 15:37 UTC 🟠 Investigating atom

   Status: Investigating
   
   We’re continuing to investigate file-upload processing failures and delays in ChatGPT. Some files may appear uploaded but remain unavailable while processing; other uploads may fail. We have not confirmed recovery and will share another update as we learn more.
   
   Affected components
   
   File uploads (Degraded performance)
   GPTs (Degraded performance)

5. 08 Sep · 14:47 UTC 🟡 Investigating atom

   Status: Investigating
   
   We are investigating the issue for the listed services.
   
   Affected components
   
   GPTs (Degraded performance)
   File uploads (Degraded performance)

6. 08 Sep · 14:39 UTC 🟡 Investigating atom

   Status: Investigating
   
   Some file uploads are failing to process. Successful uploads may take longer than usual to become available. We’re investigating and will share another update as we learn more.
   
   Affected components
   
   File uploads (Degraded performance)