Increased Error Rate For Pro and Plus Plan Conversations

Timeline

1. 09 Sep · 16:21 UTC 🟡 Resolved atom

   Status: Resolved
   
   All impacted services have now fully recovered.
   
   Affected components
   
   Conversations (Operational)

2. 09 Sep · 15:44 UTC 🟡 Monitoring atom

   Status: Monitoring
   
   We have applied a mitigation and are monitoring the impacted services.
   
   Affected components
   
   Conversations (Degraded performance)

3. 09 Sep · 14:51 UTC 🟡 Identified atom

   Status: Investigating
   
   We have identified that users are experiencing elevated errors for the impacted services.
   
   We are working on implementing a mitigation.
   
   Affected components
   
   Conversations (Degraded performance)