Edge Delivery Increased Latency in US East (IAD)

Timeline

1. 11 Sep · 10:24 UTC 🟡 Resolved atom

   Sep 11, 10:24 UTC
   Resolved - We can confirm that the issue was mitigated at 00:10 UTC on 11 September 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001T8d9uCAB or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
   
   Sep 10, 18:21 UTC
   Monitoring - We have implemented a fix for this issue as of 18:10 UTC on 10 September 2026; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
   
   Sep 10, 17:58 UTC
   Identified - We have identified the cause of the issue and are implementing a fix. We initially mentioned elevated 403 errors in this status page post as an additional symptom of the incident. That was incorrect, and we have removed the reference. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001T8d9uCAB. We will provide another update within the next 60 minutes.
   
   Sep 10, 17:37 UTC
   Investigating - We are investigating an emerging issue with Edge Delivery related to increased latency and elevated end user 403 errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available

2. 10 Sep · 18:21 UTC 🟡 Monitoring atom

   Sep 10, 18:21 UTC
   Monitoring - We have implemented a fix for this issue as of 18:10 UTC on 10 September 2026; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
   
   Sep 10, 17:58 UTC
   Identified - We have identified the cause of the issue and are implementing a fix. We initially mentioned elevated 403 errors in this status page post as an additional symptom of the incident. That was incorrect, and we have removed the reference. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001T8d9uCAB. We will provide another update within the next 60 minutes.
   
   Sep 10, 17:37 UTC
   Investigating - We are investigating an emerging issue with Edge Delivery related to increased latency and elevated end user 403 errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

3. 10 Sep · 17:58 UTC 🟡 Identified atom

   Sep 10, 17:58 UTC
   Identified - We have identified the cause of the issue and are implementing a fix. We initially mentioned elevated 403 errors in this status page post as an additional symptom of the incident. That was incorrect, and we have removed the reference. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001T8d9uCAB. We will provide another update within the next 60 minutes.
   
   Sep 10, 17:37 UTC
   Investigating - We are investigating an emerging issue with Edge Delivery related to increased latency and elevated end user 403 errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

4. 10 Sep · 17:37 UTC 🟡 Investigating atom

   Sep 10, 17:37 UTC
   Investigating - We are investigating an emerging issue with Edge Delivery related to increased latency and elevated end user 403 errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.