Delays in customer support responses

Timeline

1. 10 Sep · 21:48 UTC 🟢 Resolved atom

   Status: Resolved
   
   All impacted services have now fully recovered.

2. 10 Sep · 21:20 UTC ⚪ Monitoring atom

   Status: Monitoring
   
   We have applied the mitigation and are monitoring the recovery.

3. 10 Sep · 20:54 UTC 🟡 Identified atom

   Status: Identified
   
   We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.

4. 10 Sep · 20:45 UTC 🟡 Investigating atom

   Status: Investigating
   
   We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.

5. 10 Sep · 20:45 UTC 🟡 Investigating atom

   Status: Investigating
   
   We are investigating the issue for the listed services.

6. 10 Sep · 19:53 UTC 🟡 Investigating atom

   Status: Investigating
   
   We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.